Job Description

*The OM will assist in completing the duties of the customer service manager when the superior is not around.

*Ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well.

*AM may need to assist the representatives with their process when required.

*AM is also responsible for helping in the development and execution of training programs for customer service representatives.

*Increase customer satisfaction by providing the best customer service possible. •

*Must be a good leader and have the initiative and know-how to handle people with different personalities.

*Manager will be responsible for handling different teams and their respective Team Leads

*Manager must also have outstanding skills in analysis

*Manager should have knowledge of KPI and TNI report

*Proficiency with Microsoft Office suite and Google Docs

*Preparing and presenting employee reviews

*Organizing employee schedule Taking disciplinary action when necessary

*Ensuring a consistent standard of customer service

*Motivating employees and ensuring a focus on the GOAL

*Should have excellent oral and written communication skills.

*Create and implement an effective customer loyalty program.

Job Overview

*The OM will assist in completing the duties of the customer service manager when the superior is not around.

*Ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well.

*AM may need to assist the representatives with their process when required.

*AM is also responsible for helping in the development and execution of training programs for customer service representatives.

*Increase customer satisfaction by providing the best customer service possible. •

*Must be a good leader and have the initiative and know-how to handle people with different personalities.

*Manager will be responsible for handling different teams and their respective Team Leads

*Manager must also have outstanding skills in analysis

*Manager should have knowledge of KPI and TNI report

*Proficiency with Microsoft Office suite and Google Docs

*Preparing and presenting employee reviews

*Organizing employee schedule Taking disciplinary action when necessary

*Ensuring a consistent standard of customer service

*Motivating employees and ensuring a focus on the GOAL

*Should have excellent oral and written communication skills.

*Create and implement an effective customer loyalty program.

Roles & Responsibilities

*The OM will assist in completing the duties of the customer service manager when the superior is not around.

*Ensuring that every task is done correctly and effectively and making sure that all aspects of customer service are established well.

*AM may need to assist the representatives with their process when required.

*AM is also responsible for helping in the development and execution of training programs for customer service representatives.

*Increase customer satisfaction by providing the best customer service possible. •

*Must be a good leader and have the initiative and know-how to handle people with different personalities.

*Manager will be responsible for handling different teams and their respective Team Leads

*Manager must also have outstanding skills in analysis

*Manager should have knowledge of KPI and TNI report

*Proficiency with Microsoft Office suite and Google Docs

*Preparing and presenting employee reviews

*Organizing employee schedule Taking disciplinary action when necessary

*Ensuring a consistent standard of customer service

*Motivating employees and ensuring a focus on the GOAL

*Should have excellent oral and written communication skills.

*Create and implement an effective customer loyalty program.